At The Grid's Minecraft Server Store, we value our customers and aim to provide the best possible experience. While we strive for excellence, we understand that there may be instances where a refund request may arise. Please read our Refund Policy carefully to understand the circumstances under which refunds may be granted.
1.1. All sales of Virtual Goods on The Grid's Minecraft Server Store are considered final. Refunds or exchanges for Virtual Goods are generally not provided, except as required by law or in exceptional circumstances as determined by The Grid in its sole discretion.
2. Eligibility for Refund
2.1. Refunds may be considered under the following circumstances:
a. Technical Issues: If a purchased Virtual Good fails to be delivered or is unusable due to a technical issue on our end, and the issue cannot be resolved within a reasonable time, a refund may be granted.
b. Duplicate Purchases: If you accidentally purchase the same Virtual Good more than once, you may be eligible for a refund for the duplicate purchase(s).
c. Unauthorized Purchases: If an unauthorized purchase is made using your payment information without your consent, you may be eligible for a refund, subject to our investigation and confirmation of the unauthorized transaction.
3. Refund Request Process
3.1. To request a refund, please contact our support team at [support email] within 72 hours of the purchase time. Provide your transaction ID, the email address associated with your Account, and a detailed explanation of the reason for your refund request.
3.2. Our support team will investigate your request and determine whether a refund is warranted based on the eligibility criteria outlined in this Refund Policy. We reserve the right to approve or deny refund requests at our sole discretion.
3.3. If your refund request is approved, we will initiate a refund to the original payment method used. Please note that the processing time for refunds may vary depending on your payment provider's policies.
4. Chargebacks and Disputes
4.1. Initiating a chargeback or dispute with your payment provider without first contacting our support team may result in the suspension or termination of your Account and access to the Server, without any refund or compensation.
5.1. We reserve the right to modify this Refund Policy at any time, without prior notice. It is your responsibility to review this Refund Policy periodically for changes, however The Grid team will try it's best to deliver news about any changes made in Terms and Conditions or Refund Policy to every Registered user on this website. Your continued use of the Store following the posting of changes will mean that you accept and agree to the changes.
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].